Customer Complaint

Customer who access our services have a right to information and to complain. Clients or customers can complain about but not limited to the following:

• Bad attitude by staff.
• When they do not get the required service.
• When they are not served right.
• When they pay more than they should for services rendered.
• When they don’t get a receipt for payment made.
• When they complained and no one takes their complaint seriously.

METHODOLOGY OF COMPLAINT:
Complaints about poor service could be made:

• In writing.
• Through telephone calls, etc.

All complaints should be addressed to:

1. MINISTERIAL SERVICOM UNIT:
   Mr. Gabriel A. Ojo,
   SERVICOM Nodal Office
   No. 1 Bishop Moynagh Avenue
   State Housing Estate, Calabar
   Tel: 08067851956
   
   Mrs. Ukpa Bernard I.
   SERVICOM Customer Care/Complaint Officer
   No. 1 Bishop Moynagh Avenue
   State Housing Estate, Calabar
   Tel: 08023940374

2. MANAGEMENT
   Arc. Enyi Ben-Eboh
   Managing Director/Chief Executive
   No. 1 Bishop Moynagh Avenue
   State Housing Estate
   Tel: 08055504444

    Francis Eyong Esq.
    Company Secretary
    No. 1 Bishop Moynagh Avenue
    State Housing Estate
    Tel: 08023196986, 08179246622

    Mr. Eno I. Obongha
    Asst. General Manager(Estates)
   No. 1 Bishop Moynagh Avenue
   State Housing Estate
    Tel: 08023854297

    Mr. Emmanuel U. Nya
   Senior Manager (Bidg. Serv.)
   No. 1 Bishop Moynagh Avenue
   State Housing Estate
   Tel: 07032480616

3. TIME FRAME FOR ADDRESSING COMPLAINTS:

All official complaints will be recorded and acknowledged appropriately with 5 working days. Thereafter they would be investigated and resolved within 21 working days from the date of receipt of such complaints. Customer will be informed about any difficulty affecting the timely resolution of their complaints.
A complaint/suggestion box will be displayed CROSPIL Head Office to enable clients make useful suggestions on the way forward.